Refund & Returns Policy

At Sunny Flowers, we take real pride in the quality of every stem we grow and send out. Because our flowers are a fresh, perishable product, our returns policy works a little differently from a standard retail store.

Fresh Flowers

We want you to love your flowers. If your order arrives in poor condition, please get in touch with us within 24 hours of receiving it. Send us a photo and a description of the issue to sunnyflowersnz@gmail.com and we'll do our best to make it right, whether that's a replacement or a refund, depending on the situation.

We're not able to accept returns of fresh flowers once they've left our hands in good condition, as their ongoing care (water, temperature, handling) affects their lifespan once delivered. Please follow any care instructions included with your order to get the most out of your blooms.

Damages and Issues

Please inspect your order as soon as it arrives. If your flowers are damaged, wilted on arrival, or if you've received the wrong order, contact us immediately at sunnyflowersnz@gmail.com with a photo so we can assess the issue and sort it out for you as quickly as possible.

Dahlia Tubers

Dahlia tubers are a seasonal product and all sales are final. Please check your varieties carefully before purchasing. If your tubers arrive damaged or in an unusable condition, contact us within 48 hours with a photo and we'll assess on a case by case basis.

Refunds

If a refund is approved, we'll process it back to your original payment method. Please allow up to 10 business days for this to appear, depending on your bank or card provider. If more than 10 business days have passed and you haven't seen it, please get in touch at sunnyflowersnz@gmail.com.

Our Commitment

Under the New Zealand Consumer Guarantees Act, our flowers are guaranteed to be of acceptable quality at the time of delivery. If they're not, we'll work with you to put it right. We're a small, local business and your satisfaction genuinely matters to us, so please don't hesitate to reach out if something isn't right.

Contact

For any questions about your order or this policy, contact Anna at sunnyflowersnz@gmail.com or find us on Instagram @sunnyflowersnz.